
FAQ
Premium Levy
FATCA
Common Reporting Standard (CRS)
Claims Service
Policy Service
Premium Levy
- What is premium levy?

- How is levy calculated?

- When do I need to pay levy? Can I pay to the IA directly?

- Under what circumstances will the levy be refunded to proposers / policy owners?

- What if I refuse to pay the premium levy?

FATCA
- What is Foreign Account Tax Compliance Act (FATCA)?

- Who will be the reportable persons?

- What information account holders would be required to provide?

- How do I get more information and advice?

Common Reporting Standard (CRS)
- What is Common Reporting Standard (CRS)?

- What is Automatic Exchange of Financial Account Information (AEOI)?

- Who will be the reportable persons?

- What information account holders would be asked to provide?

- How do I know my tax residency?

- What is a self-certification?

- How do I get more information and advice?

Claims Service
- What is the time frame within which a death claim has to be reported to the Company?

- What is the time frame within which a critical illness claim has to be reported to the Company?

- What can I do if the required relationship proof between the insured and the beneficiary (e.g. birth certificate or marriage certificate) for death claim processing connot be provided?

- Would the claim be payable in foreign currency?

- How will I know the status of my claim?

Policy Service
- What is “Cooling-off Period” of a life insurance policy?

- What is “Grace Period”?

- What should I note about Policy Replacement?

- How to apply non-financial policy change request?

- How to apply financial service request?

- How to apply for reinstatement?





