Premium Levy
FATCA
Common Reporting Standard (CRS)
Claims Service
Policy Service

Premium Levy

  • What is premium levy?
  • How is levy calculated?
  • When do I need to pay levy? Can I pay to the IA directly?
  • Under what circumstances will the levy be refunded to proposers / policy owners?
  • What if I refuse to pay the premium levy?

FATCA

  • What is Foreign Account Tax Compliance Act (FATCA)?
  • Who will be the reportable persons?
  • What information account holders would be required to provide?
  • How do I get more information and advice?

Common Reporting Standard (CRS)

  • What is Common Reporting Standard (CRS)?
  • What is Automatic Exchange of Financial Account Information (AEOI)?
  • Who will be the reportable persons?
  • What information account holders would be asked to provide?
  • How do I know my tax residency?
  • What is a self-certification?
  • How do I get more information and advice?

Claims Service

  • What is the time frame within which a death claim has to be reported to the Company?
  • What is the time frame within which a critical illness claim has to be reported to the Company?
  • What can I do if the required relationship proof between the insured and the beneficiary (e.g. birth certificate or marriage certificate) for death claim processing connot be provided?
  • Would the claim be payable in foreign currency?
  • How will I know the status of my claim?

Policy Service

  • What is “Cooling-off Period” of a life insurance policy?
  • What is “Grace Period”?
  • What should I note about Policy Replacement?
  • How to apply non-financial policy change request?
  • How to apply financial service request?
  • How to apply for reinstatement?